Support

Effective date: Feb 2, 2026

Contact

• In-app: use the Support screen (or “Problem with this order” from an order page)
• Email: support@pawmade.us
• Web: https://support.pawmade.us

What to include

When you contact support, include:

• Order ID (if you have one)
• What happened and what you want (refund, replacement, or other fix)
• Screenshots (if helpful)
• Tracking number and carrier status (if shipped)
• Photos or video (if damage/quality issue)

Policies (source of truth)

For rules and policy details, use our Terms of Service:

• Shipping and tracking: /terms#shipping
• Cancellations, returns, and refunds: /terms#refunds
• Chargebacks and disputes: /terms#disputes
• Prohibited items: /terms#prohibited-items
• Copyright complaints (DMCA): /terms#dmca

Privacy Policy: /privacy

If there is a conflict between this page and the Terms, the Terms control.