Privacy Policy

Effective date: Feb 2, 2026

This Privacy Policy explains what Pawmade (“we”) collects, how we use it, and your choices.

1) Who we are / contact

“Pawmade,” “we,” and “us” means Pawmade.

• Support & privacy contact: support@pawmade.us
• Support site: https://support.pawmade.us

2) Scope

This Privacy Policy covers the Pawmade websites, mobile apps, and related services (the “Service”), including support.pawmade.us.

The Service is a marketplace. Sellers are independent third parties. This Privacy Policy does not cover a Seller’s own websites or practices outside the Service.

3) Who can use Pawmade

The Service is intended for users in the United States. You must be 18+ to buy or sell. Anyone may browse.

4) Information we collect

Account and sign-in

• Email address
• Optional display name
• Sign-in data:
  • Email/password (we store a password hash, not the raw password)
  • Identifiers from third-party sign-in providers (if you use those sign-in methods)
• Session and security data (for example: refresh token hashes and login timestamps)

Seller and listing information

If you sell on Pawmade, we collect:

• Store and listing info shown in the Service (for example: display name, product listings, and photos you upload)
• Shipping settings and fulfillment details (for example: shipping mode, free-shipping threshold, and package size/weight)
• Ship-from address (for shipping labels)
• Seller onboarding records (for example: payout provider account ID and verification status)
• Waiver acceptance records (version and timestamp), if required

Orders and payments

• Order details (items, totals, timestamps, seller/buyer IDs)
• Payment and payout identifiers (for example: payment intent IDs and transfer IDs)
• Dispute, refund, and chargeback records
• Webhook event payloads we receive from payment providers (automated notifications between services), stored for troubleshooting and record-keeping

We do not store full payment card numbers. Payments are processed by third-party payment providers.

Addresses and shipping

• Shipping address (name, street, city, state, postal code, country)
• Optional phone number
• Tracking numbers, carrier, label URLs, and shipment status information
• Shipping-rate quote identifiers (for example: shipment and rate IDs from shipping providers)
• Webhook event payloads we receive from shipping providers (automated notifications between services), stored for troubleshooting and record-keeping

Likes, blocks, and safety reports

• Products you “like”
• Blocks (who you block)
• Reports you submit about products or sellers (reason and optional message)

Device and app data

• Push notification token and device model (if you enable push notifications)
• Service logs (for example: IP address, user agent, request IDs, and timestamps)
• Crash/error reports (if enabled)

5) How we use information

We use your information to:

• Provide the Service (accounts, listings, orders, shipping, support)
• Authenticate you and keep your account secure
• Process payments, payouts, refunds, disputes, and (if enabled) tax calculation
• Send service communications (for example: login codes, receipts, and order updates)
• Prevent fraud, enforce policies, and comply with law
• Fix bugs and improve reliability

6) How we share information

With other users (marketplace sharing)

• Buyers can see Seller listings and store info (such as store display name, ship-from state, and product details/photos).
• Sellers receive what they need to fulfill Orders (such as the buyer’s shipping name/address, and phone number if provided, plus order item details).

With service providers

We share information with vendors that help us run the Service, including:

• Payment providers (payments, payouts, refunds/disputes, and tax calculation if enabled)
• Shipping providers (address checks, shipping rates/labels, tracking, and related webhooks)
• Email delivery providers (service communications)
• Push notification providers (notifications)
• Identity providers (optional sign-in methods)
• Cloud storage providers (file storage for uploaded images)
• Monitoring and crash reporting tools (reliability and debugging)

We may also share information when required by law, to protect rights/safety, or in connection with a business transfer.

7) Data retention

• We keep order and accounting records for as long as needed for legal and tax reasons (typically 7 years).
• We keep audit and security records (such as webhook logs and fraud prevention records) as needed to operate and secure the Service.
• If you delete your account, we disable it and remove certain data (such as saved addresses and push tokens) when feasible. We may retain Order records and other records we must keep for legal, compliance, or safety reasons.

8) Your choices and rights

You can:

• Update certain profile information in the app
• Control push notifications in your device settings
• Opt out of marketing emails (if we send any) using the unsubscribe link (service/transactional messages still apply)
• Request access, correction, or deletion by contacting support (we may need to verify your identity)

9) “Do Not Sell or Share” (California)

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising (ads that follow you across other companies’ apps/sites).

If you are a California resident, you may request access, deletion, or correction, and you may opt out of “sale” or “sharing” as those words are defined by California law. You may also use an authorized agent to make requests on your behalf. Contact us at support@pawmade.us.

10) Children’s privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from them. You must be 18+ to buy or sell.

11) Security

We use reasonable safeguards to protect your information, but no system is perfectly secure.

12) Changes

We may update this Privacy Policy. We will post the updated version with a new effective date.