Support

Effective date: Feb 2, 2026

About Pawmade

Pawmade is a marketplace for pet products in the United States. We help buyers discover and purchase pet products from independent sellers — starting with pet food and treats and related items like non-prescription pet supplements and feeding accessories (subject to our policies).

Contact

In-app: use the Support screen (or “Problem with this order” from an order page)
Email: support@pawmade.us
Web: https://support.pawmade.us

What to include

When you contact support, include:

Order ID (if you have one)
What happened and what you want (refund, replacement, or other fix)
Screenshots (if helpful)
Tracking number and carrier status (if shipped)
Photos or video (if damage/quality issue)

Seller subscription help

Sellers can set up their shop and save draft products for free.
On iOS, the first charge happens only when a Seller chooses to publish a Listing.
The current Seller subscription offer is 1 month free, then $3.99/month through Apple.
To cancel or manage the Seller subscription, use Apple subscription settings in the iPhone App Store account page.
If a Seller subscription expires, live Listings are paused immediately. Existing orders can still be managed and shipped.
If you restored a purchase and it still does not unlock selling, contact support and include the seller email and Apple account used for the purchase.

Policies (source of truth)

For rules and policy details, use our Terms of Service:

Shipping and tracking: /terms#shipping
Cancellations, returns, and refunds: /terms#refunds
Chargebacks and disputes: /terms#disputes
Prohibited items: /terms#prohibited-items
Copyright complaints (DMCA): /terms#dmca

If there is a conflict between this page and the Terms, the Terms control.